Return & Refund Policy

Refund Policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund Requirements

The following criteria must be met to qualify for a refund:

Product is defective
Product is not as described
Product must be unopened
Product must be in original packaging
Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of Purchase

To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale & Clearance Items

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

Shipping Items

In order to return an order, you must contact us first.

Returns can be mailed to: 100 Commerce Park Drive Cabot, AR. 72023. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 25% restocking fee.

Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to cs@procoatinc.com

This document was last updated on December 16, 2020