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Support

We are here for our contractors with answers to the most frequently asked questions.

You Ask, We Answer

ProCoat® started with a dream over 30 years ago. A dream to grow a family-owned and -operated business that has since become a sustainable force and a top brand in the USA that is also expanding into other countries.

Products

What is the shelf life of of your products?

All products have a one-year factory shelf life.


How do I read the lot/batch numbers?

Our lot/batch number system uses a 7 digit code. The first 6 numbers are the year, month, day (yy/mm/dd) of production followed by the batch number (1-9).

 
What is the square footage coverage for your products?


WATER-BASED COATINGS

  • Aqua-Pro™ = 500 square feet per gallon

  • H2Oil® = 500 square feet per gallon
     
  • Paragon™ = 500 square feet per gallon
     
  • Radcoat® (All) = 500 square feet per gallon
     
  • Titan™ = 500 square feet per gallon

 

HARDWAX UROIL COATINGS

  • UnoCoat® (Smooth Surface) = 300 square feet per quart

  • UnoCoat® (Rough Surface) = 200 square feet per quart

 

OIL-BASED COATINGS

  • Artisan™ Series = 500 square feet per gallon
     

SEALERS

  • Artisan™ Wood Sealer = 500 square feet per gallon
     
  • Splashdown™ = 500 square feet per gallon

 

 

What are the cure times for your products?

You are able to move furniture and rugs back in place:

  • Radcoat® = Immediately
     
  • Water-Based Coatings (excluding Radcoat) = 14 days
     
  • UnoCoat® = 14 days
     
  • Artisan™ Series = 1 month
     

 

How do I maintain my floors?

We suggest you use our ProCare® Citrus Cleaner for regular maintenance along with area mats or felt pads on furniture.


How many different colors do you offer UnoCoat® in?

UnoCoat® is offered in, and is an exact match to, 32 leading stain colors.

 

 

Purchasing

Where can I purchase ProCoat® products?

ProCoat® offers factory direct purchasing for contrators directly through our website or give us a call at 1-800-962-0344 and we will be happy to help you with your purchase.

 
Do you offer bulk purchase discounts?

ProCoat® does offer bulk discounts and these vary per product. When using our website to purchase products you will be presented with a bulk discount savings table. If you prefer to order buy over phone, give us a call at 1-800-962-0344, and we will be happy to offer you with the same discounts on your purchase.

 

 

Shipping

What is the timeline from placement of order to when I receive the product?

REGULAR SHIPPING
Order processing takes 1-5 business days. Shipping takes 1-5 business days depending on your location and product availability.
 
EXPRESS SHIPPING
If you require Express shipping, orders need to be placed before 2:00 pm central standard time. Any orders placed after 2:00 pm will be processed the following business day.

Order processing takes 1-2 business days. UPS pickups are end of business day. Shipping Express is overnight, 3 business days.

 

Corporate

What are your business hours?

Our business hours are Monday to Friday 8:00 am to 5:00 pm central standard time.

Have questions about our products?
Invoice or Shipping Questions?
Contractor on the job questions?

Only One Number to Call

1-800-962-0344